We recommend creating up to 10 custom survey questions in addition to the default questions that are automatically added to your survey. For assistance with creating your survey, you can use this guiding questionnaire builder.
Question 1
Question Type: Multiple Choice (choose many)
Case Study Section: Challenges
What challenges were you experiencing with your previous solution before switching to COMPANY/PRODUCT? Select all that apply.
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- Difficulty integrating
- Low/no ROI for the investment
- Untimely support/poor customer experience
- Didn’t include all the functions/features we wanted
- Cost was too high
- Other – please specify
Question 2
Question Type: Multiple Choice (choose many)
Case Study Section: Use Cases
Which PRODUCT/COMPANY products has your organization been using? Select all that apply.
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- Product A
- Product B
- Product C
- Product D
Question 3
Question Type: Multiple Choice (choose many)
Case Study Section: Challenges
Which vendors / solutions did you evaluate or replace prior to selecting PRODUCT/COMPANY? Select all that apply.
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- Microsoft
- Amazon
- Other – please specify
Question 4
Question Type: Multiple Choice (choose many)
Case Study Section: Use Cases
What were the most valuable aspects / features of PRODUCT/COMPANYin your decision to choose PRODUCT/COMPANY over other solutions? Select all that apply.
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- Available features
- Compatibility with other tools
- Customer Support
- Performance & Scalability
- Price
- Other – please specify
Question 5
Question Type: Multiple Choice (choose many)
Case Study Section: Results
What benefits have you experienced after using PRODUCT/COMPANY? Select all that apply.
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- Improved efficiency
- Strong ROI
- Reduced downtime
- Reduced costs
- Other – please specify
Question 6
Question Type: Multiple Choice (choose many)
Case Study Section: Results
Which of the following statements do you agree with? Select all that apply.
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- I would recommend Acme Systems over other solutions.
- Acme Systems provides outstanding support.
- We improved staff productivity after implementing Acme Systems.
Question 7
Question Type: Multiple Choice (choose one)
Case Study Section: Results
How quickly did you see a return on your investment after using PRODUCT/COMPANY? Select one.
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- Immediately
- Within 1-6 months
- Within 7-12 months
- Within 13-18 months
- 18+ months
- I don't know / Not applicable
Question 8
Question Type: Matrix
Case Study Section: Results
Please rate PRODUCT/COMPANY on the following capabilities compared to other vendors/solutions. Please make a selection in each row:
| Superior | Significantly Better | Better | Worse | |
| Available features | ||||
| Compatibility with other tools | ||||
| Customer support | ||||
| Price | ||||
| Performance & Scalability |
Question 9
Question Type: Matrix
Case Study Section: Results
Please rate the following improvements after using PRODUCT/COMPANY. Please make a selection in each row:
| 75%+ | 50-75% | 25-49% | 10-24% | Up to 10% | I don't know | |
|
Improved efficiency |
||||||
|
Reduced downtime |
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|
Reduced costs |
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| Improved MTTR | ||||||
| Increased revenue |
Question 10
Question Type: Customer Review/Star Rating
Case Study Section: Results
How would you rate PRODUCT/COMPANY? Please click the stars to select a rating.
- Please describe how your organization uses PRODUCT/COMPANY.
- In a sentence or two, what was your overall experience using PRODUCT/COMPANY? For example: "We saved costs after switching to PRODUCT/COMPANY from our previous solution."
You can find more ideas of sample questions here. For more assistance on sample questions, please reach out to your dedicated Customer Success Manager.
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