1. What challenges were you experiencing with your previous solution before switching to Acme Systems? Select all that apply.
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- Difficulty integrating
- Low/no ROI for the investment
- Untimely support/poor customer experience
- Didn’t include all the functions/features we wanted
- Cost was too high
- Other – please specify
2. [Use] What Acme System products has your organization been using? Select all that apply.
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- Product X
- Product X
- Product X
- Product X
3. [Challenges] Which vendors / solutions did you evaluate or replace prior to selecting Acme Systems? Select all that apply:
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- Microsoft
- Amazon
- Other – please specify
4. [Use] What were the most valuable aspects / features of Acme Systems in your decision to choose Acme over other solutions? Select all that apply:
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- Available features
- Compatibility with other tools
- Customer Support
- Performance & Scalability
- Price
- Other -- please specify
5. [Results] What benefits have you experienced after using Acme Systems? Select all that apply:
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- Improved efficiency
- Strong ROI
- Reduced downtime
- Reduced costs
- Other - please specify
6. [Results] Which of the following statements do you agree with? Select all that apply
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- I would recommend Acme Systems over other solutions.
- Acme Systems provides outstanding support.
- We improved staff productivity after implementing Acme Systems.
7. [Results] How quickly did you see a return on your investment after using Acme Systems? Select one:
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- Immediately
- Within 1-6 months
- Within 7-12 months
- Within 13-18 months
- 18+ months
- I don't know / Not applicable
8. [Results] Please rate Acme Systems on the following capabilities compared to other vendors/solutions. Please make a selection in each row:
Superior | Significantly Better | Better | Worse | |
Available features | ||||
Compatibility with other tools | ||||
Customer support | ||||
Price | ||||
Performance & Scalability |
9. Please rate the following improvements after using Acme Systems. Please make a selection in each row:
75%+ | 50-75% | 25-49% | 10-24% | Up to 10% | I don't know | |
Improved efficiency |
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Reduced downtime |
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Reduced costs |
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Improved MTTR | ||||||
Increased revenue |
10. [Customer Review/Star Rating] How would you rate Acme Systems? Please click the stars to select a rating.
- Please describe how your organization uses Acme Systems.
- In a sentence or two, what was your overall experience using Acme Systems? For example: "We saved costs after switching to Acme Systems from our previous solution."
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