General / Baseline Sample Questionnaire

1. What challenges were you experiencing with your previous solution before switching to Acme Systems? Select all that apply. 

1. • Difficulty integrating
   • Low/no ROI for the investment
   • Untimely support/poor customer experience
   • Didn’t include all the functions/features we wanted
   • Cost was too high
   • Other – please specify

2. [Use] What Acme System products has your organization been using? Select all that apply.

1. • Product X
   • Product X
   • Product X
   • Product X

3. [Challenges] Which vendors / solutions did you evaluate or replace prior to selecting Acme Systems? Select all that apply:

1. • Microsoft
   • Amazon
   • Other – please specify

4. [Use] What were the most valuable aspects / features of Acme Systems in your decision to choose Acme over other solutions? Select all that apply:

1. • Available features
   • Compatibility with other tools
   • Customer Support
   • Performance & Scalability
   • Price
   • Other -- please specify

5. [Results] What benefits have you experienced after using Acme Systems? Select all that apply:

1. • Improved efficiency
   • Strong ROI
   • Reduced downtime
   • Reduced costs
   • Other - please specify

6. [Results] Which of the following statements do you agree with? Select all that apply

1. • I would recommend Acme Systems over other solutions.
   • Acme Systems provides outstanding support.
   • We improved staff productivity after implementing Acme Systems.

7. [Results] How quickly did you see a return on your investment after using Acme Systems? Select one:

1. • Immediately
   • Within 1-6 months
   • Within 7-12 months
   • Within 13-18 months
   • 18+ months
   • I don't know / Not applicable

8. [Results] Please rate Acme Systems on the following capabilities compared to other vendors/solutions. Please make a selection in each row:

	Superior	Significantly Better	Better	Worse
Available features
Compatibility with other tools
Customer support
Price
Performance & Scalability

 

9. Please rate the following improvements after using Acme Systems. Please make a selection in each row:

	75%+	50-75%	25-49%	10-24%	Up to 10%	I don't know
Improved efficiency
Reduced downtime
Reduced costs
Improved MTTR
Increased revenue

10. [Customer Review/Star Rating] How would you rate Acme Systems? Please click the stars to select a rating.

• Please describe how your organization uses Acme Systems.
• In a sentence or two, what was your overall experience using Acme Systems? For example: "We saved costs after switching to Acme Systems from our previous solution."

1.