General / Baseline Sample Questionnaire

1. What challenges were you experiencing with your previous solution before switching to Acme Systems? Select all that apply. 

    • Difficulty integrating
    • Low/no ROI for the investment
    • Untimely support/poor customer experience
    • Didn’t include all the functions/features we wanted
    • Cost was too high
    • Other – please specify

2. [Use] What Acme System products has your organization been using? Select all that apply.

    • Product X
    • Product X
    • Product X
    • Product X

3. [Challenges] Which vendors / solutions did you evaluate or replace prior to selecting Acme Systems? Select all that apply:

    • Microsoft
    • Amazon
    • Other – please specify

4. [Use] What were the most valuable aspects / features of Acme Systems in your decision to choose Acme over other solutions? Select all that apply:

    • Available features
    • Compatibility with other tools
    • Customer Support
    • Performance & Scalability
    • Price
    • Other -- please specify

5. [Results] What benefits have you experienced after using Acme Systems? Select all that apply:

    • Improved efficiency
    • Strong ROI
    • Reduced downtime
    • Reduced costs
    • Other - please specify

6. [Results] Which of the following statements do you agree with? Select all that apply

    • I would recommend Acme Systems over other solutions.
    • Acme Systems provides outstanding support.
    • We improved staff productivity after implementing Acme Systems.

7. [Results] How quickly did you see a return on your investment after using Acme Systems? Select one:

    • Immediately
    • Within 1-6 months
    • Within 7-12 months
    • Within 13-18 months
    • 18+ months
    • I don't know / Not applicable

8. [Results] Please rate Acme Systems on the following capabilities compared to other vendors/solutions. Please make a selection in each row:

  Superior Significantly Better Better Worse
Available features        
Compatibility with other tools        
Customer support        
Price        
Performance & Scalability        

 

9. Please rate the following improvements after using Acme Systems. Please make a selection in each row:

  75%+ 50-75% 25-49% 10-24% Up to 10% I don't know

Improved efficiency

           

Reduced downtime

           

Reduced costs

           
Improved MTTR            
Increased revenue             


10. [Customer Review/Star Rating] How would you rate Acme Systems? Please click the stars to select a rating.

  • Please describe how your organization uses Acme Systems.
  • In a sentence or two, what was your overall experience using Acme Systems? For example: "We saved costs after switching to Acme Systems from our previous solution."
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