Sample Questionnaire: Coronavirus (COVID-19) Business Impact Survey

With many people facing new business challenges during the COVID-19 global crisis, we want to help our customers make every voice count during a time when human connection and experiences are more important than ever. Below are a few sample questions written by SurveyMonkey's survey research experts. Please reach out to your dedicated CSM if you'd like to discuss implementing a similar type of survey to your customers.

 

For more COVID-19 resources from SurveyMonkey, please visit SurveyMonkey Launches Resources to Help Customers and Community During COVID-19 Crisis

 

QUESTION 1

Question type: Choose-many

Currently, which of the following apply to your business as a result of Coronavirus (COVID-19)?

  • We reduced hours
  • We are closing temporarily
  • We are closing permanently
  • No impact at all
  • We are extending hours temporarily
  • Not sure yet

 

QUESTION 2 

Question type: Choose-many

When compared to last year, what kinds of staffing changes do you anticipate for the next 30 through 120+ days?

  • No impact on staffing
  • We are looking at slowing our hiring plans
  • We are considering temporary reductions in pay
  • We are considering layoffs
  • Not sure

 

QUESTION 3

Question type: Choose-one

When compared to last year, what kinds of staffing changes do you anticipate for the next 30 through 120+ days?

  • No impact on staffing
  • We are looking at slowing our hiring plans
  • We are considering temporary reductions in pay
  • We are considering layoffs
  • Not sure

 

QUESTION 4

Question type: Matrix 

When compared to last year, how significant of an impact on your gross revenues do you anticipate for the next 30 through 120+ days?

  Greater than 75% decrease 50-75% decrease 25-50% decrease 10-25% decrease No impact or less than 10% decrease
Next 30 days          
30-60 days          
60-90 days          
90-120 days          
120+ days          

 

QUESTION 5

Question type: Choose-many

What information or updates would be most useful to you at this time?

  • Local economic updates and forecasts for our community
  • Guidance on how to apply for federal assistance funding (if it becomes available)
  • Assistance with contingency planning for my business
  • Support programs for recovery
  • Information on traveler perceptions to help me plan my marketing
  • Updates from health officials on the number of Coronavirus (COVID-19) cases and testing in our community
  • Crisis communication support
  • Customer communication support from sanitation to possible shutdowns/quarantines

 

QUESTION 6

Question type: Choose-many

Which type of immediate support do you anticipate you need in the near term?

  • Interest-free loans
  • SBA (Small Business Administration) low-interest disaster loans
  • Payroll tax cut
  • Event cancelation insurance
  • Cash payment
  • Delaying deadlines for estimated quarterly tax payments and filings
  • Free Coronavirus (COVID-19) diagnostic testing
  • Medical assistance benefits for Coronavirus (COVID-19) treatment
  • Educational resources
  • Assistance on business contingency planning
  • Extended payment terms from vendors 
  • Paid sick days or other paid time off 
  • Rent holiday (freeze rent payment)
  • Business Grants
  • Unemployment compensation to laid-off employees
  • Grants in covering a portion of payroll cost to retain employees 
  • Marketing guidance for recovery

 

QUESTION 7

Question type: Choose-many

How have you been receiving information about Coronavirus (COVID-19) that guide your business decisions?

  • News via TV/Radio/Web/Social Media
  • Websites
  • Social Media
  • Local Government Office
  • CDC (Centers for Disease Control and Prevention)
  • Federal Government Office
  • State Government Office
  • Word of Mouth

 

QUESTION 8

Question type: Open-ended

Are there any concerns or solutions you’d like to add before you finish this survey?

Have more questions? Submit a request

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