With many people facing new business challenges during the COVID-19 global crisis, we want to help our customers make every voice count during a time when human connection and experiences are more important than ever. Below are a few sample questions written by SurveyMonkey's survey research experts. Please reach out to your dedicated CSM if you'd like to discuss implementing a similar type of survey to your customers.
For more COVID-19 resources from SurveyMonkey, please visit SurveyMonkey Launches Resources to Help Customers and Community During COVID-19 Crisis
QUESTION 1
Question type: Choose-many
Currently, which of the following apply to your business as a result of Coronavirus (COVID-19)?
- We reduced hours
- We are closing temporarily
- We are closing permanently
- No impact at all
- We are extending hours temporarily
- Not sure yet
QUESTION 2
Question type: Choose-many
When compared to last year, what kinds of staffing changes do you anticipate for the next 30 through 120+ days?
- No impact on staffing
- We are looking at slowing our hiring plans
- We are considering temporary reductions in pay
- We are considering layoffs
- Not sure
QUESTION 3
Question type: Choose-one
When compared to last year, what kinds of staffing changes do you anticipate for the next 30 through 120+ days?
- No impact on staffing
- We are looking at slowing our hiring plans
- We are considering temporary reductions in pay
- We are considering layoffs
- Not sure
QUESTION 4
Question type: Matrix
When compared to last year, how significant of an impact on your gross revenues do you anticipate for the next 30 through 120+ days?
| Greater than 75% decrease | 50-75% decrease | 25-50% decrease | 10-25% decrease | No impact or less than 10% decrease | |
| Next 30 days | |||||
| 30-60 days | |||||
| 60-90 days | |||||
| 90-120 days | |||||
| 120+ days |
QUESTION 5
Question type: Choose-many
What information or updates would be most useful to you at this time?
- Local economic updates and forecasts for our community
- Guidance on how to apply for federal assistance funding (if it becomes available)
- Assistance with contingency planning for my business
- Support programs for recovery
- Information on traveler perceptions to help me plan my marketing
- Updates from health officials on the number of Coronavirus (COVID-19) cases and testing in our community
- Crisis communication support
- Customer communication support from sanitation to possible shutdowns/quarantines
QUESTION 6
Question type: Choose-many
Which type of immediate support do you anticipate you need in the near term?
- Interest-free loans
- SBA (Small Business Administration) low-interest disaster loans
- Payroll tax cut
- Event cancelation insurance
- Cash payment
- Delaying deadlines for estimated quarterly tax payments and filings
- Free Coronavirus (COVID-19) diagnostic testing
- Medical assistance benefits for Coronavirus (COVID-19) treatment
- Educational resources
- Assistance on business contingency planning
- Extended payment terms from vendors
- Paid sick days or other paid time off
- Rent holiday (freeze rent payment)
- Business Grants
- Unemployment compensation to laid-off employees
- Grants in covering a portion of payroll cost to retain employees
- Marketing guidance for recovery
QUESTION 7
Question type: Choose-many
How have you been receiving information about Coronavirus (COVID-19) that guide your business decisions?
- News via TV/Radio/Web/Social Media
- Websites
- Social Media
- Local Government Office
- CDC (Centers for Disease Control and Prevention)
- Federal Government Office
- State Government Office
- Word of Mouth
QUESTION 8
Question type: Open-ended
Are there any concerns or solutions you’d like to add before you finish this survey?
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