With TechValidate's Customer Insights, our customers are able to collect and analyze data around their customers' satisfaction based on the Net Promoter Score. From there, they can take action on the insights and improve customer loyalty and reduce customer churn.
Below and attached is a sample questionnaire for Customer Insight surveys.
Please contact us at support@techvalidate.com for help with questionnaire design.
QUESTION 1
Question type: Choose-many
What changes would this company have to make for you to give it a higher rating?
- Better customer support
- More 1-on-1 training
- Quicker implementation process
- Other
QUESTION 2
Question type: Choose-one
When looking for this product, how likely are you to consider our company first?
- Extremely likely
- Very likely
- Somewhat likely
- Not so likely
- Not at all likely
QUESTION 3
Question type: Choose-one
Overall, how satisfied or dissatisfied are you with our company?
- Very satisfied
- Somewhat satisfied
- Neither satisfied nor dissatisfied
- Somewhat dissatisfied
- Very dissatisfied
QUESTION 4
Question type: Choose-many
Which of the following words would you use to describe our products?
- Reliable
- High quality
- Useful
- Unique
- Overpriced
- Unreliable
QUESTION 5
Question type: Choose-one
How well do our products meet your needs?
- Extremely well
- Very well
- Somewhat well
- Not so well
- Not at all well
QUESTION 6
Question type: Choose-one
How would you rate the value for money of our product?
- Excellent
- Above average
- Average
- Below average
- Poor
QUESTION 7
Question type: Choose-one
How responsive have we been to your questions or concerns about our products?
- Extremely responsive
- Very responsive
- Somewhat responsive
- Not so responsive
- Not at all responsive
QUESTION 8
Question type: Choose-one
How long have you been a customer of our company?
- This is my first purchase
- Less than six months
- Six months to a year
- 1-2 years
- 3 or more years
QUESTION 9
Question type: Choose-one
How likely are you to purchase any of our products again?
- Extremely likely
- Very likely
- Somewhat likely
- Not so likely
- Not at all likely
QUESTION 10
Question type: Testimonial
Do you have any other comments, questions, or concerns?
Comments