Sample Questionnaire: Customer Insights

With TechValidate's Customer Insights, our customers are able to collect and analyze data around their customers satisfaction based on the Net Promoter Score. From there, they can take action on the insights and improve customer loyalty and reduce customer churn. 

Below and attached is a sample questionnaire for Customer Insight surveys.

Please contact us at support@techvalidate.com for help with questionnaire design.

QUESTION 1

Question type: Choose-many

What changes would this company have to make for you to give it a higher rating?

  • Better customer support
  • More 1-on-1 training
  • Quicker implementation process
  • Other

QUESTION 2

Question type: Choose-one

When looking for this product, how likely are you to consider our company first?

  • Extremely likely
  • Very likely
  • Somewhat likely
  • Not so likely
  • Not at all likely

QUESTION 3

Question type: Choose-one

Overall, how satisfied or dissatisfied are you with our company?

  • Very satisfied
  • Somewhat satisfied
  • Neither satisfied nor dissatisfied
  • Somewhat dissatisfied
  • Very dissatisfied

QUESTION 4

Question type: Choose-many

Which of the following words would you use to describe our products?

  • Reliable
  • High quality
  • Useful
  • Unique
  • Overpriced
  • Unreliable

QUESTION 5

Question type: Choose-one

How well do our products meet your needs?

  • Extremely well
  • Very well
  • Somewhat well
  • Not so well
  • Not at all well

QUESTION 6

Question type: Choose-one

How would you rate the value for money of our product? 

  • Excellent
  • Above average
  • Average
  • Below average
  • Poor

QUESTION 7

Question type: Choose-one

How responsive have we been to your questions or concerns about our products?

  • Extremely responsive
  • Very responsive
  • Somewhat responsive
  • Not so responsive
  • Not at all responsive

 QUESTION 8

Question type: Choose-one

How long have you been a customer of our company?

  • This is my first purchase
  • Less than six months
  • Six months to a year
  • 1-2 years
  • 3 or more years

QUESTION 9

Question type: Choose-one

How likely are you to purchase any of our products again?

  • Extremely likely
  • Very likely
  • Somewhat likely
  • Not so likely
  • Not at all likely

QUESTION 10

Question type: Testimonial

Do you have any other comments, questions, or concerns?

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